Complaints

1. Our Commitment

At GOAT Insurance we aim to provide a high standard of service at all times. If you are unhappy with any part of our service, we want to hear from you so we can put things right.

Driver Tuition Insurance is part of the GOAT Insurance family, and complaints are handled by the GOAT Insurance team.

2. How to Make a Complaint

You can contact us in any of the following ways:

• Phone: 0116 464 6868
• Email: info@goatinsurance.co.uk
• Post: GOAT Insurance, Unit 2 Vantage Business Park, High View Close, Leicester, LE4 9LJ

3. What Happens Next

We will acknowledge your complaint promptly and keep you informed of our progress. We will aim to resolve your complaint as quickly as possible and send you a final response in writing.

4. If You Remain Unhappy

If you are not satisfied with our final response, or we have not resolved your complaint within eight weeks, you may be able to refer it to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Phone: 0800 023 4567. Website: www.financial-ombudsman.org.uk